Laurence Delvallez designs and produces hand-finished prêt-à-porter jewellery, a collection of handcrafted pieces using premium materials.
IN WHICH CASES CAN I EXCHANGE OR RETURN AN ITEM?
I received my order in poor conditions
I chose the wrong size and I’d like to change it
The product is not what I expected, and I’d like to return it or exchange it with another one
In any case, the products that will be exchanged or returned must be in pristine conditions and show no evident signs of being used, or else no exchange or return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to LD in perfect conditions. If the items are received in poor conditions, we won’t be able to carry out the return as requested.
The time window in which you can exchange or return an item lasts 15 days, starting from the day the order is delivered.
All orders are shipped within 48 hours starting from the order confirmation date. If for any reason this was not possible, you will be notified by our Customer Service team and you will be given an estimated shipping date.
Important note* : Remember that delivery times may be affected in times of high volume (such as Black friday, Christmas ..)